The following terms and conditions provide the basis for which the owners accept bookings for Glassdrumman Cottage.

1. GLASSDRUMMAN COTTAGE: Glassdrumman Cottage is a Non Smoking property. Smoking is strictly NOT permitted inside any part of the property. Smoking is permitted outside the property, eg on the balcony. Failure to comply with this condition may result in cancellation of the remainder of your booking, forfeiture of your Good Housekeeping Deposit or both.

2. RESERVATIONS: Initial enquiries and reservations may be made by telephone, by post or e-mail. Reservations, however, will only be secured on receipt of your Booking Deposit of 25% of your rental tariff. Deposits can be made using most major credit cards or by bankers draft in Sterling made payable to Glassdrumman Cottage. Initial reservations will be held for seven days.

3. CONFIRMATION: On receipt of your deposit, a Deposit Confirmation will be issued. This will confirm the dates of your reserved holiday and the total cost for the period of letting. A good housekeeping deposit of £100 to be paid, in addition to the balance of the total cost of the let, 28 days prior to date of arrival. The good housekeeping deposit will be refunded to you on as soon an inventory and occupancy report has been completed, provided that the apartment and contents are left in a satisfactory condition and keys returned and charges for any additional services settled.

4. CANCELLATION: a] By you: If you are compelled to cancel your reservation, you should let us know as soon as possible; and then immediately confirm your cancellation in writing. Your cancellation will only become effective when we receive your written instruction. Cancellation up to 28 days prior to your arrival will result if forfeiture of your booking deposit, cancellation of your reservation after within 28 days prior to your arrival may result in forfeiture of the total cost of the let, however the Good Housekeeping Deposit would be refunded. Failure to cancel your reservation in writing will deem you responsible for the full cost of the reserved holiday. You are recommended to take out adequate holiday/vacation insurance to cover possible cancellations
b] By us: It is unlikely that it will be necessary for us to cancel your holiday, however we do reserve the right to do so. In such an event, we will do our utmost to offer you alternative date [subject to availability], or provide a full refund of rental tarrifs/deposits already paid.

5. YOUR RESPONSIBILITIES: You are responsible for looking after Glassdrumman Cottage and are expected to take all reasonable care of it during your stay. The property and all equipment, utensils, etc., must be left clean and tidy at the end of your holiday. You are also responsible for any breakages and/or damage to the apartment or its contents and these must be notified to the owner immediately. You are also liable for any loss of equipment from the apartment whilst being occupied by you and are advised to check the inventory carefully on arrival and report any missing or damaged articles to the owner without delay.

6. PETS: We regret that pets are not permitted inside the property. Limited kennelling for pets is available outside the main property, however, arrangements must be confirmed at time of reserving the property.

7. DISCLAIMER: No responsibility will be accepted by the owners for any accident or loss of, or damage to personal effects, baggage, car or any other items belonging to you or any member of your party whether arising from the negligence of the owner, his servants or that of any tenant of the apartment complex. The owners cannot accept liability for the failure of public services, such as water, electricity, or telephone. Nor for the consequences of the actions or omissions of persons, who may control or supply public services or any actions taken in the vicinity of the property reserved by an authority over which we have no control. In the unlikely event of such an occurrence we will make all reasonable practical arrangements to mitigate their effects.

8. COMPLAINTS: I hope that your stay at Glassdrumman Cottage fulfills your expectations, however, if you are not entirely satisfied with any aspect of the property please contact me immediately so that I can resolve the problem. Upon departure I would encourage all guests to complete the guest survey provided and all comments are welcome.